Frequently Asked Questions

Frequently Asked Questions

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Qualified Education Provider™
  • What is the Qualified Education Provider™ (QEP™) Program?
  • ACMP’s QEP program evaluates training courses for alignment with ACMP’s Standard for Change Management and adult education best practices.
  • Why should a training provider apply for QEP?
  • The training provider will have independent evaluation that their QEP courses align to ACMP’s Standard for Change Management® and adult education best practices.

    Training providers gain access to a wider, global market with an entry in ACMP’s QEP registry, where those seeking change management training have easy access to find suitable courses.

    QEP courses meet ACMP’s Certified Change Management Professional™ (CCMP™) program certification and maintenance criteria, a primary benefit for training providers interested in attracting change management professionals as students for their courses.

  • Why should a person seeking change management training select a QEP course?
  • The QEP program offers an easy way to find courses from around the world that align with the knowledge domains of ACMP’s Standard for Change Management® and adult education best practices.

    It also helps quicken the evaluation process associated with an application for ACMP’s CCMP. Employers will trust the choice of a course with QEP status as it is evaluated by an independent organization dedicated to advancing the discipline of change management.

  • What are the criteria for a training provider to participate as a QEP?
  • Organizations or sole proprietorships that create and deliver courses are eligible to participate in ACMP’s QEP program if the course meets all five criteria:

    Criterion 1: The course content aligns with one or more of the change management knowledge domains in ACMP’s Standard for Change Management.

    Criterion 2: The course has clear and documented goals, learning objectives and instructional methods.

    Criterion 3: The course utilizes appropriate instructional methods and principles of adult education.

    Criterion 4: The course is taught by instructor(s) who have the academic and experiential qualifications needed to meet course goals and learning objectives.

    Criterion 5: The course operates in an open and transparent manner.

    The course content must be delivered by an instructor in a classroom setting or online. Self-directed course delivery or training via coaching will not meet the requirements of the QEP Program.

  • How does the application process work for an organization interested in becoming a QEP training provider?
  • Training providers submit courses for evaluation through an online application process that can be found on ACMP’s website.

    Once submitted, a QEP evaluator will assess, analyze and validate the training courses.

    The online system is easy to use. The application process is expected to take one to three hours to complete, depending on how ready applicants are with the needed details on courses, instructors and their organization.

    Applicants must also submit the QEP application fee, which covers the cost of the evaluation process, the first course and the first year’s registry fee. Additional courses incur a separate fee. An annual renewal fee applies for QEP courses.

  • What does it cost to apply to be a QEP training provider?
  • The fee is US$ 2,000 for the evaluation of the first course as well as the first year’s registry fee. In year two and again in year three, a US$ 500 registry fee to maintain the QEP status is required; these annual fees cover all QEP courses.

    ACMP also offers an incentive to encourage providers to pay all fees up front. The incentive fee is US$ 2,700 for the application and first course. No additional registry fees in year two and year three are required.

    The fee for submitting additional courses for evaluation is US $500, regardless of which fee option you choose.

  • Is the fee refundable if QEP status is not granted?
  • The fee less US $500 will be refunded if the application is denied. ACMP reserves the right to change the refund amount in the future.

  • Do training providers need to re-qualify to maintain QEP status?
  • Training providers will need to re-qualify QEP courses every three years.

  • Will ACMP list QEP courses in a global training registry?
  • Yes. ACMP will maintain a list of QEP courses in a registry accessible to both members and non-members on ACMP’s website.

    Training providers with QEP status will have access to update their registry entries through an online tool.

  • How will the QEP registry differ from the Change Management Practitioner registry?
  • The QEP registry will maintain a list of all courses with active QEP status.

    This is different from the Change Management Practitioner registry on ACMP’s website, which maintains a list of change management practitioners looking to be found.

  • If a training provider licenses course content from another organization, can they still submit a QEP application? What are the fees?
  • Yes. A training provider can submit a course for QEP evaluation when that course content is licensed from another organization, independent of the licensor having QEP status.

    The application will be assessed against the QEP program criteria.

    The same fees apply regardless of the source of the training materials.

    It is the training provider’s responsibility to have the appropriate license agreements in place; ACMP will not seek validation of such agreements.

  • If a course is licensed by another training provider (licensor), must that provider be qualified first?
  • No. The licensor of the course does not need to submit the material for qualification first. You complete the application submitting the necessary documents and our evaluators will assess your application against the defined criteria independent of the QEP status of the licensor.

  • Is it the training provider organization or the course that received QEP status?
  • QEP status applies to courses; it does not apply to the organization as a whole.

  • Can individuals or independent contractors apply?
  • No. The QEP program is for organizations or sole proprietorships as demonstrated by articles of incorporation, business licenses or business charters.

    Individuals and independent contractors are not eligible for the QEP program as they are considered non-business entities.

  • Can a change management coach submit their coaching approach as a QEP application?
  • No. Coaching does not align with all the QEP program criteria.

  • In what language must the application be made?
  • At this time, QEP applications are only accepted in English.

    An exception: business articles of incorporation, business licenses or business charters can be submitted in the training provider’s native language.

    ACMP remains open to revisit this decision based on feedback and the associated costs.

  • The course is available in more than one language. Should an application be submitted for each language?
  • No. Submit only one QEP application for a course in English.

  • Will the QEP registry show the languages the course is offered in?
  • The QEP registry contains a description of the course. Training providers are encouraged to note the languages their course is offered in.

  • Is the online system the only way to submit an application?
  • Yes. The online application is the only way to submit a QEP application.

    The online system is easy to use. The QEP Handbook and QEP User Guide are available on ACMP’s website for more information.

    Also, for any questions during a QEP application, email help@acmpglobal.org for support.

  • How long does the application evaluation process take?
  • The evaluation process will take no more than 40 business days. Missing or incomplete documentation may cause delays.

    Should we have a high volume of applications, our evaluation process may take longer. We will communicate with applicants if evaluation times are expected to be longer than ACMP’s normal response time.

  • Who will evaluate the applications? How are they selected?
  • A QEP evaluator will review each application. All evaluators will be experienced change management professionals, as selected by ACMP’s QEP Governance Committee.

    An evaluator is required to have a minimum of 15 years of experience in change management and adult education as well as being an active ACMP member. When possible, evaluators should have CCMP designation.

  • What processes are in place to ensure QEP evaluators act responsibly with the private information provided with an application?
  • ACMP recognizes that the content of a QEP application contains sensitive information and intellectual property; it takes the obligation to protect it seriously.

    An evaluator must abide by ACMP’s Code of Ethics and non-disclosure agreements.

    Furthermore, ACMP’s QEP Governance Committee provides oversight by conducting regular program and personnel performance reviews to ensure that transparency, objectivity and ethical business practices are always in the forefront of program operations.

    Finally, in the unlikely case that a QEP evaluator has an association with a particular training provider, that evaluator will not be assigned to review an application from a competitor within the same territory.

  • What are the safeguards to protect the information submitted as part of a QEP application?
  • To collect and store application information, ACMP uses a commercial software product that utilized secure cloud technology. The software supplier uses commercially reasonable security measures to protect data against unauthorized disclosure or use including a data center that is compliant with industry security standards, employee access control, and password encryption and security protocols.

    Furthermore, ACMP has processes and procedures to ensure QEP information is protected including a code of ethics and non-disclosure agreement.

  • How was the application process for QEP designed?
  • The QEP project team engaged a volunteer task force made up of change management practitioners, to design a QEP program that balances both the need to ensure that a training provider meets the criteria while recognizing that the process should not be onerous on applicants. Once the program direction was decided upon, the project team looked at other similar programs and conducted interviews with training providers from around the world to validate the details. The program design was then finalized for launch.

    ACMP will continue to monitor all feedback and use it to adjust the program as needed.

  • Will a QEP be given exclusivity to a region, industry or other?
  • No. Exclusivity is not granted. All courses will have the same exposure through an entry in the QEP registry.

  • Are QEP applicants ranked against other applicants?
  • No. The QEP program sets a standard against which all applications are equally measured. Applicants are not ranked against each other nor are they ranked against other QEP courses.

  • What happens if a QEP application is unsuccessful?
  • Before any application is declined, the applicant will receive an email or phone call from ACMP to discuss and provide an opportunity to amend the application details to correct the issues.

    If the application is still unsuccessful, applicants will be notified and fees less $500 USD will be refunded. ACMP reserves the right to change the refund amount in the future.

  • How can a QEP applicant dispute an unsuccessful application?
  • Applicants have 30 calendar days to submit an appeal to ACMP’s Certification Manager via email to help@acmpglobal.org.

    Once ACMP receives an appeal notice, ACMP’s Certification Manager will advise the QEP Program Governance Committee that an appeal request has been received (for information only). Next, a second QEP evaluator will review the application against the program criteria. When the review is completed, the second QEP evaluator will advise ACMP of the results, provide a recommendation for accepting or denying the appeal request and detail their rationale for the recommendation.

    ACMP’s Certification Manager will communicate the final decision, in writing, to the applicant. In the case of a denial, the applicant retains the right to submit a formal complaint to the QEP Governance Committee who will review the complaint. The Committee will have the final decision.

  • If an application was denied, will ACMP offer a discount on the fees for a future application for the same course?
  • No. All applications must be accompanied by the appropriate fees. Applicants will receive all but $150 administration fee if application is denied. However, if the same course is submitted repeatedly and it is denied for the same reasons the refund is no longer applicable.

  • How did ACMP decide on the QEP application and registry fees?
  • The QEP fees were set considering a number of factors including the cost to deliver the program, the need to keep costs reasonable for applicants and the need to manage the fiscal risk.

    ACMP conducted interviews with training providers from around the world while designing the QEP program and modified the fee structure based on this input.

    ACMP will conduct a review of the QEP program and its fees periodically and may adjust the fees based on feedback, volume, costs and other factors.

  • Must the QEP application fees be paid in full when an application is submitted?
  • Yes. ACMP requires that fees be paid in full at the time of application. Applications will not be evaluated until fee payment is received.

  • Does ACMP provide any fee discounts for a training provider in a country that is an emerging economy?
  • No. ACMP does not discount the fees. However, ACMP will consider extending a modified payment plan to accommodate training providers in emerging economies.

    The decision to offer a payment plan will be made by ACMP’s Certification Manager at her/his discretion. Requests can be made via email to help@acmpglobal.org.

  • What will be the cost to re-qualify after three years?
  • At this time, ACMP has not yet finalized the fees nor procedures for renewal after the three year status period. ACMP will listen closely to the feedback of training providers and determine the processes and fees that best align with the market and program expectations.

  • How do applicants get support while using the QEP online application or making a payment?
  • Please email your question to help@acmpglobal.org.

  • How does a training provider update the QEP registry?
  • To update the course details in the QEP registry, login to online application system using the appropriate username and password, then select ‘My Account’ at the top right of the screen.

  • How can those interested get more details about the program?
  • Please email your question to help@acmpglobal.org.

  • How can those interested provide feedback on the program?
  • ACMP welcomes feedback! Please send us an email at: help@acmpglobal.org.

  • Once a course is qualified, can the training provider use the QEP trademark?
  • Yes. Once a course has been qualified, ACMP encourages QEP qualified training providers to use the QEP mark on their websites, brochures and other collateral to distinguish their courses. Please refer to the Handbook for more information on how to use the mark.

    It should appear:

    Qualified Education Program™
    QEP™

  • What are the obligations of a training provider with a qualified course?
  • A training provider with a qualified course must follow the guidelines for the use of QEP™ mark as outlined in the QEP Handbook.

    Also, ensure that any advertisement for ACMP Qualified Education Program courses include key information including:

    • Course Title
    • Course Length
    • Number of change management instructional hours
    • Course description
    • Learning objectives
    • Instructor’s name

    In addition, keep course attendance and assessment records and content.

    Finally, use course evaluations and make efforts to improve the effectiveness of the course based on feedback.

  • How many formal training hours does a CCMP candidate need? Is there a time frame for when the formal training must have been taken?
  • 21 hours. The formal training may have been taken within 7 years of the application for CCMP.

  • How many Professional Development Units (PDUs) will someone need once they are a CCMP certificate recipient?
  • 60. PDUs can come from ongoing education, training, self-directed learning, working as a change management practitioner, giving back to the profession (mentoring, speaking, blogging, volunteering, etc.). See CCMP FAQs for full information.

Our QEP Providers Include

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Email: help@acmpglobal.org
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Mission

The Association of Change Management Professionals serves as an independent and trusted source of professional excellence, advocates for the discipline and creates a thriving change community.

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